Support

Need help with BasicCal? Email us at support@basiccal.com. We read every message and aim to respond within two business days.

Frequently asked questions

How do I cancel my subscription?

All subscriptions are managed through Apple. To cancel:

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then tap "Subscriptions".
3. Find BasicCal in the list and tap it.
4. Tap "Cancel Subscription".

Your access to Plus features continues until the end of the current billing period. You will not be charged again.

How do I restore a purchase?

When in-app purchases go live, restoring a previous purchase will be available on the Plus screen inside the app. To restore successfully, make sure you are signed in with the same Apple ID you used to make the original purchase.

How do I export my data?

1. Open BasicCal and go to the Settings tab.
2. Under Data, tap Export my data.
3. The share sheet opens. From there you can save the file, mail it, or send it to another app.

The export is always CSV. It contains every entry in your log, with quantity already applied, so the figures match what the app shows.

How do I delete my account?

You can delete your account directly in the app. See the account deletion page for step-by-step instructions, including what to do if you no longer have the app installed.

Why was a barcode not found?

BasicCal looks up barcodes using Open Food Facts, a crowd-sourced database. If a product is missing, it means it has not been added to Open Food Facts yet. You can add it yourself at world.openfoodfacts.org, or enter the food manually in BasicCal using the custom food feature.

How are my calorie and macro targets calculated?

When you first open BasicCal, you can enter your age, weight, height, sex, and activity level. The app uses the Mifflin-St Jeor equation to estimate your basal metabolic rate, then applies an activity multiplier to estimate total daily energy expenditure. These are standard estimates, not personalised recommendations. You can override the calculated targets with your own numbers at any time in Settings.

Contact

If your question is not answered here, email support@basiccal.com. Include your device model and iOS version if you are reporting a bug.